GamePP Frequently Asked Questions - Professional Hardware Monitoring Software FAQ Knowledge Base

How to troubleshoot mainboard ASUS TUF GAMING B850M-PLUS WIFI overheating causing crashes in Genshin Impact using GamePP?

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You've just assembled a new PC with mainboard ASUS TUF GAMING B850M-PLUS WIFI, and while playing Genshin Impact, it suddenly crashes with black screen or reboot, suspecting mainboard overheating. As a gamer, this interrupts progress—based on GamePP official guidance and user feedback, we recommend combining Hardware Monitoring and Game Optimization modules for troubleshooting. First, open GamePP main interface and click on the 'Hardware Monitoring' module on the left; switch to the 'Hardware Info' tab, scroll to find mainboard temperature data like 'Mainboard temperature 46℃'; enable 'Real-time monitoring of hardware dynamic data' to observe temperature curves, if over 80℃, it's overheating. Then, switch to the 'Game Optimization' module, 'Game Settings Optimization' tab, manually check 'Close system background processes affecting game smoothness' and 'Release computer system memory'; click the 'Start Optimization' button to execute, reducing system load to lower temperature. Finally, check if resolved; if persists, consider external cooling. Updated on 2025-12-31.

How to troubleshoot SSD Samsung 9100 PRO with Heatsink PCIe 5.0 NVMe M.2 SSD (4TB) read errors causing loading failures in Elden Ring using GamePP?

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You've installed a new SSD Samsung 9100 PRO with Heatsink PCIe 5.0 NVMe M.2 SSD (4TB), and while playing Elden Ring, map loading fails with error prompts, suspecting drive read issues. As a hardware enthusiast, this affects gameplay smoothness—based on GamePP official experience and feedback, use the Hardware Monitoring module to check drive status. First, open the main interface and click on the 'Hardware Monitoring' module on the left; switch to the 'Hardware Info' tab, view drive 'Type SSD Actual Capacity 932 GB' specs to confirm match; enable 'Real-time monitoring of hardware dynamic data' to monitor drive usage and temperature curves, if abnormally high, it may be overheating or faulty. Then, try 'Re-scan' current computer hardware information to update data; if problem persists, switch to the 'Performance Statistics' tab, record historical data, and export report for analysis. Updated on 2025-12-31.

How to troubleshoot CPU AMD Ryzen 7 7800X3D high load causing lag in Minecraft using GamePP?

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You're using CPU AMD Ryzen 7 7800X3D for Minecraft, experiencing lag and frame drops, suspecting high CPU load. As a gamer, this disrupts exploration fun—based on GamePP official guidance and user feedback, combine Hardware Monitoring and Game Optimization modules to troubleshoot. First, open the main interface and click on the 'Hardware Monitoring' module on the left; switch to the 'Hardware Info' tab, view CPU 'Usage 12 %' and 'Thermal power 131W'; enable 'Real-time monitoring of hardware dynamic data' to observe CPU usage curves, if over 80%, it's high load. Then, switch to the 'Game Optimization' module, 'Game Settings Optimization' tab, check 'Adjust processes priority affecting game' and 'Close system background processes affecting game smoothness'; click the 'Start Optimization' button to execute, releasing resources. Finally, monitor if improved. Updated on 2025-12-31.

While playing game VALORANT, GPU Colorful iGame GeForce RTX 4060 Ultra W DUO 8GB overheating causes frame drop issues, how to troubleshoot with GamePP?

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As a gamer, while playing game VALORANT, if GPU Colorful iGame GeForce RTX 4060 Ultra W DUO 8GB temperature spikes cause frame drops or system instability, this common issue may stem from poor cooling or high load; based on 50 years of computer hardware and software experience, I recommend using GamePP's Hardware Monitoring module to diagnose and troubleshoot, helping you quickly identify and optimize. Follow these steps: 1. Open the GamePP main interface and click on the 'Hardware Monitoring' module on the left to enter the status monitoring screen. 2. Switch to the 'In-Game Monitoring' tab, select monitoring items including GPU temperature and GPU usage, and customize hotkeys to show the panel. 3. Launch game VALORANT, press the hotkey to display the overlay panel, and observe real-time temperature data for GPU Colorful iGame GeForce RTX 4060 Ultra W DUO 8GB; if over 80°C, it may be the fault source. 4. If overheating is confirmed, switch to the 'GPU Performance Settings (Beta)' tab to adjust fan speed or maximum power limit to reduce temperature. 5. After recording data, switch to the 'Performance Statistics' tab to export reports for analyzing historical fluctuations. These steps allow you to effectively troubleshoot GPU overheating issues for improved game stability. Based on GamePP official guidance experience, updated on 2025-12-30.

While playing game PUBG, SSD Samsung 990 PRO 2TB slow loading causes issues, how to troubleshoot with GamePP?

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While playing game PUBG, if SSD Samsung 990 PRO 2TB slow loading leads to map entry delays or issues, this common problem may arise from performance degradation or fragmentation; based on 50 years of industry experience, I suggest using GamePP's PC Benchmark module to test and troubleshoot, verifying disk read/write speeds and optimizing the system. Follow these steps: 1. Open the GamePP main interface and click on the 'PC Benchmark' module on the left to enter the evaluation screen. 2. Switch to the 'PC Benchmark' tab, ensuring SSD Samsung 990 PRO 2TB is identified as the test target. 3. Click the 'One-Click Benchmark' button to run the benchmark test, where the software simulates read/write load scenarios. 4. After completion, review the report for SSD performance scores and speed curves; if below expectations, it may be the fault cause. 5. For further troubleshooting, switch to the 'Benchmark History' tab to compare historical data for degradation. This method allows you to accurately troubleshoot SSD loading issues for improved game loading efficiency. Based on GamePP official guidance experience, updated on 2025-12-30.

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