overview

This refund policy applies to VIP membership services purchased through the PC software platform. Our goal is to provide users with a high-quality service experience while ensuring a fair and transparent refund process. The following is a detailed explanation of the refund policy, covering refund conditions, application process, and precautions.

 

Refund conditions:

Seven day no reason return policy

According to the Interim Measures for Seven Day No Reason Return of Online Purchased Products, users can apply for an unreasonable refund within 7 days after purchasing VIP membership services (calculated from the date of successful payment) if they have not used their membership benefits (such as not downloading exclusive content, not using advanced features, etc.).

Service not effective or abnormal deduction

If the membership service is not effective due to system issues (such as failure to activate membership privileges, failure to activate services after deduction, etc.), users can apply for a full refund.

Mistaken purchase or duplicate deduction

If users make duplicate or incorrect purchases due to operational errors (such as subscribing to unnecessary membership packages), they can apply for a refund in a timely manner after purchase, ensuring that they have not used their membership benefits.

Service quality issues

If there are significant quality issues with VIP membership services (such as inability to use functions or unfulfilled promises), users can provide relevant proof to apply for a refund.

exceptional case

For minors who recharge without the consent of their guardians, they can apply for a refund through the parent service platform and provide relevant proof materials.